Privacy

Information
Information is collected about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. By providing this information you consent to this information being used in the manner described in this privacy statement. The type of information I will collect about you includes your name, address, phone number and e-mail address. If at any time you would like to see the information I hold about you please e-mail Sander van Heukelom at info@burningsander.com. I will be happy to update our records as you wish. If there are any inaccuracies I will amend our records without delay.

Safe ordering
As part of our ordering process is necessary to provide your name and address as well as a phone number. The artist requires your address for delivery purposes and your phone number in case of a need to contact you.

Credit/Debit card security
Www.burningsander.com does not have access to your debit /credit card details. PayPal is used to process your payment card details. The payment processing complies with the highest privacy regulations and the best encryption software in the industry – SSL (Secure Sockets Layer). You can tell the page is secure by the padlock icon being displayed on your browser.

Confidentiality
Any information www.burningsander.com collects about you is not shared with third parties. The information I hold will be accurate and up to date. You can check the information that I hold about you by emailing or writing to us. If you find any inaccuracies I will delete or correct it promptly. The personal information which I hold will be held securely in accordance with our internal security policy and the law. If I intend to transfer your information outside the EEA (European Economic Area) I will always obtain your consent first.

Email
Www.burningsander.com may e-mail you in the future. You will always be given the opportunity to be taken off the mailing list at any time.

Complaints
I aim to deliver the highest level of customer service. However, if you feel you would like to complain about any matter please e-mail Sander van Heukelom at info@burningsander.com. I will reply as soon as possible and in any case you will at least receive an acknowledgement within 5 (five) working days whilst I work to resolve your complaint.

Cookies
Cookies are pieces of information that are stored by your Internet browser on your computer’s hard drive. Your browser ensures that cookies set by www.burningsander.com will only be visible to www.burningsander.com so no third party would be able to access them. Cookies are necessary to be able to store items in your shopping basket during your shopping session.