FAQ & Shipping

Q: Where are your products made?
A: The products are made in my studio, an old fishing warehouse in The Hague, Holland. They are made out of certified sustainable wood.

Q: Where are you located?
A: The Hague, Holland.

Q: Do you offer wholesale?
A: I sure do! Please contact me at wholesale@burningsander.com for more info.

Q: How long does it take for my order to ship?
A: I aim to ship all orders within 3 business days. Once your order has been shipped, you’ll receive a confirmation email. All orders will be shipped from my studio in The Hague, Holland.

Q: Do you ship internationally?
A: Yep! Shipping rates are calculated upon checkout. Do keep in mind that purchases do not cover customs/duties charges, so please be aware that the buyer is responsible for any charges that may incur in their country.

Domestic orders take 2 business days to arrive. I cannot take responsibility for DHL delays.

International orders can take anywhere from 1-4 weeks to arrive not including time in customs so please plan ahead! Please note, tracking abilities to international destinations vary depending on country. Unfortunately, i cannot guarantee international ship times.

Q: I have another question about the status of my order. Who can I contact?
A: I would love to help you out and answer any questions you may have! Send me an email at info@burningsander.com and i will help get any problem resolved for you.